Terms and Conditions of Use — MyLonchera
These Terms and Conditions of Use (the "Terms") form a legally binding agreement between you and Solaurum Technologies LLC, a limited liability company formed in the Commonwealth of Kentucky, United States of America ("Solaurum", "we", "us", "our"), owner and operator of the MyLonchera mobile application and platform (the "Platform").
Please read these Terms carefully. By creating an account, accessing or using the Platform you confirm that you have read, understood and agreed to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.
1. Definitions
- Platform: the MyLonchera mobile application, its web version, its APIs and all related services.
- Customer (or "Foodie"): a person who uses the Platform to discover food trucks and place orders.
- Vendor: an independent food truck, mobile restaurant or food business that publishes its profile, menu and location on the Platform and sells directly to Customers.
- Advertiser: a person or business that purchases advertising space on the Platform.
- User Content: any text, image, business name, menu, price, order note or other material you upload or publish.
2. Nature of the Service — We are a technology platform, not a food seller
MyLonchera is a technology marketplace connecting Customers with independent Vendors.
2.1. Solaurum does not prepare, cook, handle, store, transport or sell food. Each Vendor is an independent business, is not an employee, agent, partner or franchisee of Solaurum, and is solely responsible for:
- the preparation, handling, temperature, hygiene and safety of the food;
- the accuracy of its menu, prices, ingredients, allergen information and nutritional values;
- its health permits, municipal licences, inspections and compliance with applicable food regulations;
- delivery or pickup availability of the order;
- its own tax and employment obligations.
2.2. Allergens and dietary restrictions. Ingredient and allergen information is published by the Vendor. If you have allergies, intolerances, or religious or medical restrictions, confirm directly with the Vendor before consuming. Solaurum does not independently verify this information and cannot guarantee the absence of cross-contamination.
2.3. The Platform does not run background checks on Vendors or Customers beyond the payment-identity checks required by our processor. You interact with third parties at your own discretion and risk.
3. Eligibility and account
3.1. Minimum age. You must be at least 13 years old to create an account and at least 18 years old (or the age of majority in your jurisdiction) to make payments, subscribe to a Vendor plan or purchase advertising. If you are between 13 and 17, you may use the Platform only with the consent and supervision of your parent or legal guardian.
3.2. Accuracy. You agree to provide accurate information and keep it up to date. You are responsible for all activity carried out from your account.
3.3. Account security. You are responsible for keeping your password confidential. Notify us immediately at support@solaurumtech.com if you suspect unauthorised access. Passwords are stored hashed (bcrypt) and never in plain text.
3.4. One account per person. The Platform operates a single-account model. If you registered as a Customer and later choose to become a Vendor, your SAME account is upgraded with the Vendor role — no second account is created. Accordingly:
- Your order history, favourites and preferences are preserved through the conversion.
- If you cancel your Vendor subscription, your account automatically reverts to the Customer role, keeping your history.
- Each device registers a single push notification token, bound to the most recently signed-in profile. Sharing one device across different people is not a supported scenario: sign out completely before another person signs in.
4. Location and proximity alerts
4.1. The Platform's core function is showing nearby food trucks on a live map. To do this we request access to your location while you are using the app.
4.2. Background location (optional). If you enable proximity alerts, the Platform may access your location even when the app is closed or not in use, for the sole purpose of notifying you when a food truck you follow is near you. This feature:
- is strictly optional and off by default;
- requires your explicit consent in the operating-system dialog;
- can be turned off at any time in the app or device settings, without affecting other features;
- is rate-limited to protect your battery and privacy: maximum 2 alerts per food truck per encounter, with 5 minutes between consecutive alerts and a 9-minute cool-down after leaving the radius.
4.3. Quiet hours. You can define a time range (for example 10:00 pm–7:00 am) during which proximity alerts will not be sent.
4.4. Declining location permissions does not break the app: you can still browse the vendor directory, only without live distances or alerts.
5. Push notifications
By accepting notification permissions you may receive operational alerts (order status changes, cancellation requests, commission invoices) and, if you enable them, proximity alerts. You can disable them at any time in your operating-system settings. Strictly transactional notifications may be necessary for an in-progress order to work correctly.
6. Orders, pricing and taxes
6.1. Prices are set by each Vendor and may change without notice. The applicable price is the one displayed when you confirm the order.
6.2. Taxes. Sales tax is calculated according to the jurisdiction configured by the Vendor. The Vendor is responsible for the accuracy of its tax rate and for remitting those taxes to the relevant authority.
6.3. Tips. Tips are voluntary and are passed on in full to the Vendor.
6.4. Order notes. You may add a short note (max. 200 characters) and an alternate name for the Vendor to call out at pickup. Do not include sensitive data in notes.
7. Payments
7.1. Processor. All payments are processed through Stripe, Inc. By paying you also accept Stripe's terms (https://stripe.com/legal). We accept credit and debit cards, Apple Pay, Google Pay and Cash App Pay, subject to availability.
7.2. Solaurum never receives, sees or stores your full card number, security code or banking credentials. That information travels encrypted directly to Stripe.
7.3. Currency. All transactions are in United States Dollars (USD).
7.4. Authorisations. By confirming an order you authorise the corresponding charge. If the order is cancelled under Section 8, the authorisation is released or refunded.
8. Cancellation and refund policy
This policy applies to all orders processed through the Platform.
8.1. 90-second grace window. You have 90 seconds from payment confirmation to cancel freely, with a full automatic refund, regardless of order status.
8.2. Cancellation request (after 90 seconds). If the order is Pending, Accepted or Preparing, you may request cancellation. The Vendor has 5 minutes to accept or reject:
- If they accept — or fail to respond within 5 minutes — the cancellation is approved and you receive a full automatic refund.
- If they reject, the order continues and the charge proceeds.
8.3. Ready or delivered orders. Once an order reaches Ready or Delivered, automatic cancellation is no longer available, because the Vendor has invested ingredients and time. At that point the charge is captured definitively and the Vendor payout is processed (less the Platform commission).
8.4. Bank timelines. Refunds are returned to your original payment method within 5 to 10 business days, depending on your bank. Solaurum does not control that timeline.
8.5. Claims and disputes. If you had a problem with a delivered order (product not received, unacceptable quality, duplicate charge, unrecognised charge), write to support@solaurumtech.com within 7 days of the order. We respond within 48 business hours. Our support team may:
- issue an exceptional full or partial refund;
- deduct the amount from the Vendor's next payout (clawback) where appropriate;
- decline the request if there is insufficient evidence.
These decisions are final for Platform purposes, but they do not limit your legal rights against the Vendor or your right to dispute the charge with your bank.
8.6. Cancellation reputation. We keep a per-account cancellation record. Repeatedly cancelling without valid cause may limit your ability to order or lead to account suspension.
8.7. Chargebacks. If you initiate a chargeback with your bank without first contacting support@solaurumtech.com, we may suspend your account while the dispute is resolved with Stripe.
9. Vendor-specific terms
9.1. Subscription and automatic renewal. Access to Vendor tools (profile, menu, point of sale, accounting, advertising) requires an active subscription plan.
- Length and price: the period length and the exact price in USD are clearly shown before you confirm the purchase.
- Automatic renewal: the subscription renews automatically at the end of each period, at the same price, unless you cancel.
- Renewal charge: the charge is taken within the 24 hours preceding the end of the current period.
- How to cancel: you may cancel at any time from Vendor Panel → Subscription → Cancel. Cancellation takes effect at the end of the period already paid for; you keep access until that date and no partial refunds are issued for started periods, except where the law requires it.
- Price changes: any price change will be notified at least 30 days in advance and will not apply without your express acceptance.
- On cancellation your account reverts to the Customer role, keeping your full history.
9.2. Platform commission. Solaurum retains a commission on each sale, disclosed to the Vendor before activating their plan.
9.3. Point-of-Sale (POS) commission. Sales recorded in the Vendor's POS (cash, or card collected by the Vendor directly) accrue a commission that is aggregated and invoiced periodically. The Vendor pays that invoice with their own payment method to Solaurum; no Vendor Stripe setup is required to pay it. The Vendor may settle it early at any time from within the app.
9.4. Vendor payouts. Online order proceeds are settled via Stripe Connect to the account the Vendor configures. The Vendor is responsible for the accuracy of their banking and identity details with Stripe.
9.5. Tax obligations and 1099. The Vendor is an independent contractor and solely responsible for their taxes. If annual payouts exceed USD 600, we may request your tax identification (EIN or SSN) in order to issue the corresponding Form 1099-NEC. Tax identification is stored encrypted and never displayed in full in the app: only the last 4 digits.
9.6. Accounting and cycles. The Vendor's financial screens accumulate activity since the last cycle close the Vendor chooses to run (or the monthly close). Internal record archiving does not reset those figures. Closing the cycle zeroes the dashboard, but data is not deleted: it remains archived and downloadable for 7 years for audits and taxes.
9.7. Vendor content. The Vendor represents that it owns the rights to its business name, logo, photographs and descriptions, and grants Solaurum a worldwide, non-exclusive, royalty-free licence to display them within the Platform and in Platform promotional materials.
10. Advertiser-specific terms
Purchases of advertising space are additionally governed by the Advertiser Agreement available in the Platform. Solaurum does not guarantee a specific number of views, clicks or conversions, and reserves the right to reject or remove any advertisement that breaches these Terms or applicable law.
11. Prohibited conduct
When using the Platform you agree NOT to:
- publish false or misleading information, or impersonate another person or business;
- publish illegal, violent, sexually explicit, discriminatory, defamatory, harassing or hateful content;
- offer or sell alcohol, tobacco, cannabis, pharmaceuticals, weapons or any restricted or illegal product through the Platform;
- operate without the health permits or licences required by your jurisdiction;
- manipulate prices, reviews, ad metrics or the commission system;
- use bots, scrapers, reverse engineering, or attempt to access other users' data;
- breach, probe or overload our infrastructure;
- use the Platform for money laundering, fraud or any unlawful purpose;
- infringe third-party intellectual property rights.
12. User Content, moderation and reporting
12.1. Licence. You retain ownership of your User Content and grant us a worldwide, non-exclusive, transferable, royalty-free licence to host, reproduce and display it for the purpose of operating and promoting the Platform.
12.2. Moderation. We may review, hide or remove User Content that breaches these Terms, without prior notice, and suspend or terminate the responsible accounts.
12.3. How to report content or conduct. You can report inappropriate content, a suspicious vendor, a food-safety incident or abusive user behaviour:
- from the Support / Help section inside the app, or
- by writing to support@solaurumtech.com.
We review every report and respond within 48 business hours. Reports involving food safety, illegal content or risk to minors are treated with highest priority and may result in immediate suspension of the reported account and notification to the competent authorities.
13. Solaurum intellectual property
The Platform, its code, design, trademarks, logos, databases and documentation are the property of Solaurum Technologies LLC and are protected by intellectual property laws. These Terms transfer no rights in them to you, other than the limited use licence described in Section 18.
13.1. Copyright infringement notices (DMCA)
We respect intellectual property rights. If you believe content published on the Platform infringes your copyright, send a notice to support@solaurumtech.com with the subject "DMCA" including: (i) identification of the protected work; (ii) identification of the allegedly infringing content and its location in the app; (iii) your contact details; (iv) a good-faith statement that the use is not authorised; (v) a statement, under penalty of perjury, that the information is accurate and that you are authorised to act on behalf of the rights holder; and (vi) your physical or electronic signature.
Designated agent: Solaurum Technologies LLC, 102 West 13th Avenue, Bowling Green, Kentucky 42101, USA — support@solaurumtech.com
We will promptly remove or disable access to infringing content and may terminate repeat-infringer accounts. The affected user may submit a counter-notice under applicable law.
13.2. The Vendor as an independent data controller
When you receive an order, the Vendor receives the Customer's personal data (name or alternate name, items, note and, if provided, phone) strictly to prepare and hand over that order. The Vendor acts as an independent controller of that data and undertakes to: (i) use it only for that purpose; (ii) not sell, transfer or use it for its own marketing without separate consent; (iii) not retain it longer than necessary or than its tax obligations require; (iv) protect it with reasonable measures; and (v) notify Solaurum within 48 hours of any security incident affecting it. Non-compliance is grounds for immediate suspension.
14. Third-party services
The Platform relies on external providers, each with its own terms: Stripe (payments), Google Maps (maps and geocoding), Google Firebase Cloud Messaging (push notifications), Sentry (error diagnostics), Expo (app distribution) and MongoDB Atlas (database). We are not responsible for their acts, omissions or outages. See the Privacy Policy for what data each one receives.
15. Service availability
The Platform is provided "as is" and "as available". We do not warrant uninterrupted or error-free operation, or the presence of vendors in your area. We may modify, suspend or discontinue features at any time. We perform maintenance that may cause temporary interruptions.
16. Disclaimer of warranties
To the maximum extent permitted by law, Solaurum disclaims all express or implied warranties, including merchantability, fitness for a particular purpose, non-infringement and those arising from a course of dealing. We do not warrant the quality, safety, legality or delivery of food or services offered by Vendors.
17. Limitation of liability
To the maximum extent permitted by law:
17.1. Solaurum shall not be liable for indirect, incidental, special, punitive or consequential damages, nor for lost profits, lost data, loss of goodwill or business interruption, arising from the use of or inability to use the Platform.
17.2. Solaurum's total aggregate liability to you, on any cause of action, shall not exceed the greater of: (a) the total amount you paid Solaurum in the 6 months preceding the event giving rise to the claim, or (b) USD 100.
17.3. Nothing in these Terms excludes liability that cannot lawfully be limited (for example, wilful misconduct, fraud, or death and personal injury caused by negligence).
18. Application licence
Subject to these Terms, we grant you a personal, limited, revocable, non-exclusive and non-transferable licence to install and use the Platform on devices you own or control, solely for your personal use or to operate your own food business. You may not copy, modify, distribute, sell, lease, decompile or reverse engineer the Platform.
19. Indemnity
You agree to indemnify and hold harmless Solaurum Technologies LLC, its officers, employees and suppliers from any claim, loss, damage, liability and expense (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your User Content; (c) your breach of these Terms or of the law; and (d) if you are a Vendor, any claim relating to the food you prepare or sell.
20. Suspension, termination and account deletion
20.1. You may stop using the Platform at any time and delete your account directly from the app (Profile → Privacy → Delete account). You may also export your data from the same section.
20.2. Deletion erases or anonymises your personal data in accordance with the Privacy Policy. We retain only the accounting and tax records the law requires us to keep (typically 7 years), dissociated from your identity where possible.
20.3. We may suspend or terminate your account, with or without notice, if you breach these Terms, if your conduct creates a legal or safety risk, or if required by law.
20.4. If you are a Vendor, termination does not release you from commissions already accrued or from outstanding POS commission invoices.
21. Changes to these Terms
We may modify these Terms. Material changes will be notified in the app or by email at least 30 days before they take effect. If you continue using the Platform after that date, you accept the modified Terms. If you disagree, delete your account before the effective date.
22. Governing law and dispute resolution
22.1. These Terms are governed by the laws of the Commonwealth of Kentucky, United States of America, and by applicable United States federal law, without giving effect to its conflict-of-laws rules.
22.2. Informal resolution first. Before starting any formal proceeding, you agree to attempt to resolve the dispute in good faith by writing to support@solaurumtech.com. Most matters are resolved at this stage.
22.3. If no resolution is reached within 60 days, the dispute shall be submitted to the competent state or federal courts of Warren County, Kentucky, unless the law of your country of habitual residence grants you a non-waivable right to bring proceedings in your local courts.
22.4. European Union and United Kingdom consumers. Nothing in this section limits the mandatory rights available to you as a consumer under the law of your country of residence.
23. General provisions
- Severability: if a clause is held invalid, the remainder stays in force.
- No waiver: failure to exercise a right is not a waiver of it.
- Assignment: you may not assign your rights without our consent; we may assign ours in connection with a merger, acquisition or sale of assets.
- Entire agreement: these Terms, together with the Privacy Policy and, where applicable, the Vendor or Advertiser Agreement, constitute the entire agreement between the parties.
- Language: these Terms are published in Spanish and English. In case of discrepancy, the version you accepted at registration prevails.
SCHEDULE A — Additional terms for applications downloaded from the Apple App Store
The following terms apply if you obtained MyLonchera from the Apple App Store and prevail over any contrary provision of these Terms:
A.1. Acknowledgement. You acknowledge that these Terms are concluded solely between you and Solaurum Technologies LLC, and not with Apple Inc. ("Apple"). Solaurum, not Apple, is solely responsible for the Platform and its content.
A.2. Scope of licence. The licence granted in Section 18 is a non-transferable licence to use the Platform on any Apple-branded product that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the Platform may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
A.3. Maintenance and support. Solaurum is solely responsible for providing maintenance and support services for the Platform, as specified in these Terms or as required by applicable law. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Platform.
A.4. Warranty. Solaurum is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Platform to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the Platform (if any). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Platform, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Solaurum's sole responsibility.
A.5. Product claims. Solaurum, not Apple, is responsible for addressing any claims by you or any third party relating to the Platform or your possession and use of it, including, without limitation: (i) product liability claims; (ii) any claim that the Platform fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation, including in connection with the Platform's use of the HealthKit or HomeKit frameworks, if applicable.
A.6. Intellectual property rights. In the event of any third-party claim that the Platform or your possession and use of it infringes that third party's intellectual property rights, Solaurum, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such claim.
A.7. Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
A.8. Contact details. For questions, complaints or claims regarding the Platform, contact Solaurum Technologies LLC at support@solaurumtech.com.
A.9. Third-party terms. You must comply with the terms of any third-party agreement applicable to you when using the Platform (for example, your wireless data service agreement).
A.10. Apple as third-party beneficiary. You acknowledge and agree that Apple and its subsidiaries are third-party beneficiaries of these Terms and that, upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
SCHEDULE B — Additional terms for applications downloaded from Google Play
B.1. You acknowledge that these Terms are concluded solely between you and Solaurum Technologies LLC, and not with Google LLC ("Google"). Google is not a party to these Terms and is not responsible for the Platform or its content.
B.2. Google has no obligation to provide maintenance or support with respect to the Platform.
B.3. Your use of Google Play is governed by the Google Play Terms of Service. Distribution of the Platform through Google Play does not constitute any endorsement by Google.
Contact
Solaurum Technologies LLC
- Registered address: 102 West 13th Avenue, Bowling Green, Kentucky 42101, United States
- Support, claims, privacy and rights requests: support@solaurumtech.com
- Website: https://mylonchera.com
- Response time: 48 business hours
MyLonchera® is a platform by Solaurum Technologies LLC. Terms version 2.1.0, effective September 2026.