Delete my account
At MyLonchera we respect your right to delete your account and the personal data associated with it at any time. This page describes the process, what data is deleted, what data we must retain for legal reasons, and how to contact us.
1. Delete your account from inside the app (recommended)
If you still have access to the app, this is the fastest and safest method. Deletion is automatic and immediate.
- Open the MyLonchera app and sign in.
- Tap the Profile tab (bottom-right corner).
- Open Privacy & Data.
- Tap Delete account forever.
- Confirm your password and press Delete.
- You will receive a confirmation and your session will be closed automatically.
2. Delete your account if you cannot sign in
If you lost access (forgotten password, lost device, locked account), send us a request by email:
Please include in your email:
- The email address you registered with.
- Your full name (as shown on the account).
- Account type: customer, vendor or advertiser.
- Email subject: “Account deletion request”.
We will verify your identity and complete the deletion within 30 days maximum (typically 48–72 business hours).
3. What data is deleted vs. retained?
| Data type | Action | Reason |
|---|---|---|
| Name, profile picture, email, phone | Anonymized | Replaced with deleted_user_…@anon.local |
| Password, active sessions, push notification tokens | Deleted | Immediate security |
| Reviews, favorites, proximity alerts, browsing history | Deleted | Not retained |
| Orders & POS sales | Anonymized | Totals and dates kept (without your name/email) for financial, accounting and vendor 1099-NEC reports |
| Tax documents (1099-NEC, invoices, payouts) | Kept 7 years | U.S. IRS and applicable tax regulations |
| Privacy audit logs (deletion record) | Kept up to 3 years | GDPR / CCPA traceability |
4. Retention timeline at a glance
- Personal data (PII): deleted or anonymized immediately upon confirmation.
- Financial / tax records: up to 7 years (U.S. IRS and applicable tax law).
- Encrypted backups: overwritten on the regular rotation cycle (up to 30 days).
5. Data export request (GDPR / CCPA)
Before deleting your account, you can request a portable copy (JSON format) of your personal data from inside the app: Profile → Privacy & Data → Export my data. You can also request it by email at privacy@mylonchera.com.
6. Contact
Solaurum Technologies LLC
- Privacy and account deletion: privacy@mylonchera.com
- General support: support@mylonchera.com
- Legal matters: legal@mylonchera.com
- Website: https://mylonchera.com
This page complies with Google Play Console — User Data Policy requirements and with GDPR (EU), CCPA (California) and LFPDPPP (Mexico) privacy regulations.