Download my data
At MyLonchera we respect your right to obtain a portable copy of the personal data we hold about you. This page describes how to download it in structured JSON, what the archive includes, and how to reach us if you need help.
1. Download from the app (recommended)
If you have access to the app, this is the fastest method. Generation is instant.
- Open the MyLonchera app and sign in.
- Tap the Profile tab (bottom-right).
- Go to Privacy & data.
- Tap Download my data (JSON).
- The file will be saved to your Downloads or shared via the app you choose (Drive, Email, Files, etc.).
2. Download from the web
If you prefer to do it from your computer, sign in to our data-portability page:
Enter your email and password; the JSON file will download automatically to your browser. We do not keep your session on this device.
3. Request by email
If you lost access to your account or prefer to receive it by email, write to us:
Include in your email:
- The email address you registered with.
- Your full name (as it appears on the account).
- Preferred format: JSON (recommended) or CSV.
- Subject: "Data export request (GDPR / CCPA)".
We will verify your identity and send you the file within 30 days maximum (usually 48–72 business hours).
4. What does the archive include?
| Section | Content |
|---|---|
| Profile | Name, email, phone, photo, language and theme preferences, notification settings |
| Favorites | List of food trucks marked as favorites |
| Orders | Full order history: items, amounts, dates, status, delivery address (if applicable) |
| Reviews | Ratings and comments you have left for vendors |
| Notifications | Log of proximity notifications received (last 90 days) |
| Subscriptions | Vendors only: active plans, payment history, payouts (no card data) |
| Sessions | Devices where you have signed in, with timestamps |
5. File format
The file is delivered as structured UTF-8 JSON, easy to open with any text editor or process programmatically. Simplified example:
{
"export_version": "1.0",
"generated_at": "2025-06-15T14:32:09Z",
"user": {
"email": "you@email.com",
"name": "Your Name",
"role": "user",
"created_at": "2024-03-12T..."
},
"favorites": [ "vendor_abc123" ],
"orders": [ /* ... */ ],
"reviews": [ /* ... */ ]
}
6. What is NOT included?
- Your password: we never show it in plain text, we only keep a secure cryptographic hash.
- Credit card data: we never store this directly — it is handled by Stripe (PCI-DSS certified processor).
- Other users' data: for privacy reasons, we do not include personal information about third parties.
7. Timelines and validity
- Generation: instant from app/web · up to 30 days by email.
- File validity: the data reflects the state at the moment of generation. For an updated version, download it again.
- Cost: always free. Unlimited requests are your right under GDPR and CCPA.
8. Contact
Solaurum Technologies LLC
- Privacy and data export: support@solaurumtech.com
- General support: support@solaurumtech.com
- Legal matters: support@solaurumtech.com
- Website: https://mylonchera.com
This page complies with the requirements of GDPR Article 20 (Data Portability), CCPA (California), and LFPDPPP (Mexico).